Refund and Returns

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Exchanges

You can only exchange your product for the same product in a different size. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

You will be responsible for paying for your own shipping costs for exchanging your item. It is your responsibility to measure yourself before placing an order. Shipping costs are non-refundable. To exchange your item for a different size contact us at support@ulani.co 

Returns
Returns are only for products that are defective or wrong item/size. We can only return an product for the same product. We do not issue refunds for products that are defective or wrong item/size. For returns/exchanges Our policy lasts 14 days from the day the product was delivered. If 14 days have gone by since your purchase and delivery, unfortunately, we can’t offer an return.

Shipping costs are non-refundable.


Please do not send your purchase back to the manufacturer please reach out to us on how to return your item.

To return for a exchange, please follow these simple steps:

 

 


 

Refunds (if applicable)
We do not offer refunds if the product does not meet your standards.

We are not responsible for shipping errors or postal delays and we will not post a refund because of it, but if the package is lost based on the tracking information and postal confirmation we can send another product or issue a refund. 

If you didnot receive the product within the guaranteed time of 45 business days for US or 45 business days international from the day it is shipped from us or your tracking number has not last updated in 30 business days for US or 45 business days international then you can request a refund or a reshipment. 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ulani.co

 


 

Shipping

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  If there is an error and size that was received that was not ordered, store credit will be issued in the amount of standard shipping to return back to us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Subscribe

Size Chart Guide

 

All of our sizes come all in Asian Sizes but we convert them to US American sizing standards so you can just choose your regular American US standard size you would normally get.

If you would like to take a look at the sizing to make a more accurate size take a look at this chart below, It shows the US measurements of the of our clothing.

If you receive your item and the tag is two sizes larger than the size that you originally purchased it is because that tag is in Asian Size and it is two sizes smaller.

[product_title], [product_type], [product_vendor], [shop_name]

Join our newsletter